Privacy Policy

This policy applies to all visitors, donors and correspondents of WellWill.org.

1. 1.1 By using this website or providing information to us, you consent to the practices described in this Privacy Policy.
2. 1.2 This policy covers the WellWill website, donation forms, water-survey submissions and any related communications.
3. 1.3 Where local law grants you stronger protections, those protections take precedence over this policy.

We limit collection to what is necessary to deliver our humanitarian work.

1. 2.1 Contact details you provide voluntarily, including your name, email address and phone number.
2. 2.2 Donation records such as amount, date and reference — payment card data is handled solely by our payment processor (Stripe) and is never stored on our servers.
3. 2.3 Survey submissions and project-request information you send for assessment.
4. 2.4 Messages you send us through contact forms or email.
5. 2.5 Technical data such as anonymised, aggregate usage statistics used only to improve the site.

1. 3.1 To deliver, verify and report on our humanitarian programmes.
2. 3.2 To communicate with you about donations, projects and enquiries.
3. 3.3 To meet our legal, regulatory and accounting obligations.
4. 3.4 We never sell, rent or trade your personal data to third parties.

The dignity of the communities we serve is protected at every step.

1. 4.1 We obtain informed consent before sharing identifiable photos or stories, especially those involving children.
2. 4.2 We never publish precise coordinates, home addresses or identifying details of vulnerable beneficiaries.
3. 4.3 Beneficiaries may decline participation or withdraw consent at any time without affecting the support they receive.

1. 5.1 We share data with trusted processors only where necessary — for example, Stripe for payments and email providers for communications.
2. 5.2 All processors are bound by contract to protect your data and use it only for the agreed purpose.
3. 5.3 We may disclose information where required by law or to protect the rights and safety of individuals.

1. 6.1 We retain personal data only for as long as needed to fulfil the purposes above or to meet legal obligations.
2. 6.2 We apply appropriate technical and organisational measures to protect data against loss, misuse and unauthorised access.
3. 6.3 Donation processing is secured by Stripe using industry-standard encryption.

1. 7.1 You may request access to, correction of, or deletion of the personal data we hold about you.
2. 7.2 You may withdraw consent to marketing communications at any time via the unsubscribe link or by contacting us.
3. 7.3 To exercise any right, contact us through the Contact page and we will respond within a reasonable time.